50 Beyond: The End-User Perception

3 October 2019

As mentioned in our Designing for Designers – Where To Begin blog article, we had engagement from everyone (including our Southeast team!) to reach consensus early on. After summarizing all the ideas we received from the visioning exercises, we have a strong foundation to get started on the design.

As we reflect on the visioning and design process, we were interested to hear what the staff’s perception was while the team worked on the design. What would the new office mean to them? What was important to them in the new office? What type of feedback did they provide, and did they feel heard? Did they feel the design team had the right amount of transparency about what the final design would be, yet still keep enough privacy to have the ‘surprise element’ when they walked through the front door on Day 1? See what some had to say below.

  • “The feedback I gave, which seemed to be a common thread throughout the office, included the desire for varying conferencing and collaborative spaces, a more active café space, and more project storage,” says Alexa DeLisle, one of our designers. “The design team was able to let us in on some of the design choices while still keeping the project under wraps. One of the ways they did this was by pinning up a wall of materials and inspiration images in our library space – we could walk through at our leisure and provide feedback on what we liked and didn’t like. I liked that we were given an opportunity to give honest, anonymous feedback, and get a glimpse of the concept without giving too much away.”

  • “I was involved in the Lean sessions, design charette and also worked on the CD set with Alex and Alessandra. Even though I had a “first look” at everything, I think the design team did a good job of picking and choosing which elements to keep a secret until reveal day (including sit to stand desks!)” Schuyler Pratt, one of the designers involved in the project points out.

  • “As a “non-designer” I never am part of the Lean-inspired Visioning sessions that we use on our other projects – sure, I write about it all the time in marketing narratives, but to experience it first hand was a great experience and gave me a better understanding of how successful it can be. I liked that no idea was too small and that it was a judgement-free zone. I think it was important to keep the staff updated periodically on design decisions that were made, the status of construction, yet they remained more low key on a lot of the exciting elements. I had trust in the design team and knew they would put everyone’s interests as top priority. Walking through the space for the first time was really, really special,” says Kelly Conover, the firm’s Marketing Manager.
  • “The design team had a clear vision of how the end product needed to look. I helped with key millwork details during the design process, including how to make more use out of the space underneath the existing stairs to the Mezz. I think the design team did a great job of making the office function better, and also match the character of the office,” says Kasumi Humphries, Senior Interior Designer.
  • “They gave us information in small portions – only as much as needed, when needed. In the end seeing the space was such a fun surprise! Having a new office meant being more relevant, a place we could be proud of so we could talk the talk and walk the walk,” says Terry Harris, Senior Interior Designer.

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